Returns

You can return most BRUTAL pieces within 30 days of delivery, as long as they are unworn, unwashed, and have their tags on. We will refund the merchandise total, to the original payment method, once we have the return. Original shipping is only refunded if the item was faulty or we made a mistake.

Underwear

Underwear can only be returned if the hygiene seal or liner is still intact. This is for obvious reasons. If a set arrives damaged or the wrong size because of us, we will of course put it right.

Your 14-day cancellation right

If you are in the EU or the UK, you also have a legal right to cancel a distance contract within 14 days of receiving the goods, under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 and the equivalent UK rules. Goods made to your specification, or clearly personalised, can be exempt from that right once production has started — we will be honest with you about where your order is if you want to cancel. Faulty goods are always our problem.

How to start a return

Write to us from the email on your order, with your order number and what you want to send back. We will give you a returns address in Ireland and instructions. Please do not send anything back until we have confirmed. You cover the return postage unless the item is faulty.

Exchanges: tell us the size or colour you want instead and we will treat it as a return plus a new made-to-order piece, so the 7–14 day lead time applies again.